Here is a partial list of representative training/coaching modules upon which I draw to develop each client's custom training or coaching program.

• 10 commandments for answering questions
• 14 opening techniques
• 16 types of sound bites
• 27 ways to manage the fear of speaking
• 4 keys to success in public speaking
• 5 principles of great speakers
• 7 commandments of media relations
• Active listening
• Audience analysis techniques
• Bridging technique
• Creating context
• Figures of speech
• Group facilitation skills
• Handling typical challenges in groups
• How to get started preparing a presentation
• How to P.O. a reporter
• Importance of verbal communication
• Knowledge and preparation
• Listening skills
• One- and two-way communication
• Organizing a presentation
• Platform command
• Powers of observation
• Preparing for an interview
• Principles of media relations
• Rehearsal
• Closing techniques
• Techniques for anticipating questions
• Types of questions and answering them
• Understanding and preparing sound bites
• Understanding the culture of media
• Using eye contact
• Using humor
• Using names
• Using visual aids
• Why you fear public speaking

Here are of few examples of my coaching work.

• Trained the top four executives of a major software company to develop and communicate appropriate corporate and product messages in support of an IPO.
• Trained 50 executives and middle managers of a financial services company on effective employee communication techniques during a corporate re-engineering program.
• Trained 160 senior managers and executives of a large regional health system in the Communication Skills for Managers Workshop.
• Have trained more than 150 corporate executives and physicians to handle media interviews, in one-on-one and structured classroom programs.
• Provided personal coaching and presentation training to a senior corporate executive who was responsible for internal and external presentations during a corporate re-engineering program.
• Developed and delivered, to 50 Public Relations staff members of a public relations firm in New York, Philadelphia, Bethesda and Richmond, a two-day training program, How to Prepare and Deliver Effective Presentations. This program is customizable for virtually any type of client.
• Provide one-to-one coaching on personal computer skills to client executives.