My random thoughts, observations and musings on all subjects of interest to communication professionals.

Trust is the key to engagement. And trust has a circulation relationship with communication: open communication builds trust and when trust is present, improved communication results, leading to more trust and so forth. Communication, especially in hard economic times...

For the past several months, Randy and I have been organizing our upcoming move from Pennsylvania to Arizona. At a bon voyage party last week, a wise friend confided, “Every time I move, I learn more about who I am.”  That resonated with me like a siren in an echo cham...

I’ve just returned to Phoenixville PA from a four-month stint as a “snowbird” in Phoenix, AZ. The contrast between the Sonoran desert landscape and the lush, green, rolling hills of Pennsylvania in the spring couldn’t be greater.

Every once in a while, a communication campaign comes along that grabs the world's attention. Perhaps none in recent memory did so with the speed and volume of the Kony 2012 campaign by the organization, Invisible Children. Unless you were unconscious and on life suppo...

Just six days into his retirement in the desert, Buster woke up in a good deal of pain. We rushed him to the local vet to see what steps we could take to give him some relief. Nothing could be done and we made the difficult decision to euthanize him right then.  It was...

I haven’t darkened the door of a barber shop in nearly four decades. But recently my live-in barber took an extended business trip, and I found myself needing a haircut. I live in a highly developed suburb of Philadelphia in which there is every manner of hair manipula...

A few days ago, I was looking for something on the Web, landed on an error page and burst out laughing. The page read, “Oh, snap! Something went wrong.” Would you rather do business with this company or its competitor with the “Error 404, page not found” message? Thoug...

Anthony David Weiner, the U.S. Representative for New York's 9th congressional district, has been in the news of late. I‘m flabbergasted that a guy with a name like Smuckers would do anything to associate himself with the particular body part that shares his mis-pronou...

I “never cease to be amazed” that this issue continues to arise; it seems a no-brainer to me that we should want and demand that the members of our leadership hold the credential that we say is a distinguishing mark of professionalism, dedication to a set of principle...

Osama Bin Laden is history. That’s a fact you could not have missed even if you lived, as he was presumed to, in a cave. Whether you witnessed our national chest-thumping with bemusement and embarrassment or you participated enthusiastically in a flag-waving-USA-shouti...